How a Virtual Assistant Can Take Care of Inbound Phone Calls -VA TEAM- Virtual Assistant

How a Virtual Assistant Can Take Care of Inbound Phone Calls

If you’re struggling to keep up with your growing business, you should realize that you’re not alone. Many small business owners, or even managers of larger companies for that matter, are challenged to complete tasks they should be handling and delegate tasks that others could easily complete without much guidance.

For any manager, learning how to effectively delegate is on of the most important skills to master. You must know how to get the most out of your employees and maximize your own time spent at work. Without effective delegation of lower level tasks, you’ll find yourself swamped with administrative work, which will take away from time you should be spending on higher-level tasks.

Anyone in a managerial position knows that one of the most tedious and time-consuming tasks is being near the phone and able to answer calls effectively, at least during business hours. If you’re trying to get something done near the end of your work day, having to answer a plethora of phone calls will surely sidetrack your from completing the other tasks you were shooting for.

In reality, you shouldn’t have to worry about answering phone calls while you’re preoccupied with other tasks. Ideally, you should be spending most of your time in meetings and planning sessions, rather than spending that time answering phone calls.

However, this begets the following question: If I’m not answering my phone, who’s going to take care of all the incoming questions, comments, and concerns from clients, vendors, and potential new business partners?

Fortunately, the answer to that question can actually be very simple. If you’re running a small business, you might not have an existing staff member with sufficient time and knowledge to handle all your incoming phone calls. For a larger company, it might be easier to find a staff member with ample time and expertise to handle your incoming phone calls effectively.

That being said, many smaller businesses are beginning to turn to Virtual Assistants to help with a variety of administrative tasks required of their company. Despite the fact that we live in a digital world, customers, clients, and partners alike should be able to pick up the phone when they have a question and actually speak with a live human being on the other end.

While you’re spending time trying to expand your business, grow new markets, and outreach to new partners or clients, you need someone by your side that is capable of maintaining your existing relationships with clients, partners, and vendors.

When it comes to the maintenance of these relationships, there’s still no real substitute for a friendly voice that expresses true and sincere concern for the issues at hand. An experienced and knowledgeable Virtual Assistant will help you do exactly that.

In addition, hiring a Virtual Assistant will help you create the impression of a larger organization, and will provide a professional and courteous customer service detail for your company. Your Virtual Assistant can take the burden of answering phone calls of your shoulders entirely.

Depending on your preferences, your Virtual Assistant can answer calls and handle all incoming queries on their own, or he or she will simple take messages and email you the details in order to eventually settle on a response that is best for your company and your client.

If you’re looking for a Virtual Assistant, look no further than the experienced professionals at VA Team. Check us out online or give us a call today at 1-403-879-9970!

By David A. West 

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